Delivery Times

Dispatch times may vary for some items even if they are ordered at the same time. It usually depends on the item availability, further information will be on the item's description page. 

Once your order has been dispatched, delivery estimates are as follows in business days:

New Zealand: 8-18 days
Australia: 8-15 days
US & Canada: 8-18 days
Singapore & Hong Kong: 12-21 days
South America: 12- 24 days

We do aim to deliver within these timeframes, however, we unfortunately have no control over any disruption delays with the postal services in your area. Please also note that delivery times to BFPO addresses are dependent on BFPO schedules. We do ask that you please allow up to 21 working days before we can investigate non-delivered items.

If you were logged in or created an account when you placed the order, you can view your order history to keep an eye on your order's progress.

If your order shows as dispatched and hasn't arrived within the expected time frame, please first check with your local delivery office before contacting us with the details.

How much is delivery?

Delivery across New Zealand and Australia is free on all orders.

Products are usually despatched separately even if you have ordered them together. If you would like to have items sent to separate addresses please complete a separate order for each address.

How are orders despatched?

We ship all items from dvd suppliers in three countries from which we source and they ship out your order directly to you; they are located in New Zealand, Australia & UK.

We ship out orders from suppliers located closest to your location (depending on where the item is in stock) to ensure quick and safe delivery. We use suppliers from NZ, Australia & UK depending on availability of the item to ensure you receive your item as quickly as possible.

HOW WILL IT BE DELIVERED?
This will be dependent on the size and value of the parcel. Deliveries are shipped by Airmail to worldwide destinations from our fulfilment centres in New Zealand, Australia, US & UK depending on which centre holds the stock and which is closer for quicker delivery to you. Sometimes we will use our suppliers and distributor labels to ship the item direct to you in order to reduce delivery times.

WHY DO SOME ITEMS INCUR BACKORDER AND DELAYS IN DELIVERY?
Whilst we always aim to keep items in stock so we can ship your order immediately, unfortunately this is not always possible for a number of reasons:
1. Our aim is to offer you a wide range of dvd & blu ray titles and some of these are fast sellers which can quickly run out of stock and therefore we need to source these to order.
2. Sometimes we are reliant on labels and distributors and we have no control over delays incurred by our third party suppliers.

Guarantee

All non-delivered items will be replaced or refunded in full as our deliveries are insured against loss/damage.